Your next flight
Group quotation
Preparing a group trip? Want to prepare it with peace of mind? Please fill in the form below to obtain a personalized price quotation.
Condition to benefit from a "GROUP" rate: 10 passengers travelling on the same dates and on the same flights.
My booking
Manage a booking, request a special meal, select a seat, book an additional service, update personal details?
All this is possible thanks to the management of your online booking!
REFUND / CREDIT NOTE
You wish to cancel a trip before departure or your flight has been cancelled?
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First, contact us to cancel your booking
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Then fill in the form below:
➜ Refund request -
To check the status of your request, you can go to your customer account online
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For additional information, you can check our FAQ
Any request for cancellation or refund of a ticket purchased from a travel agency other than Aircalin office (or online) must be made directly with the travel agency concerned.
Your last flight
Baggage incident
Did your baggage not arrive on your flight or is it damaged? We are doing everything we can to help you resolve this incident and apologise for any discomfort caused.
Claim
Do you wish to make a suggestion, provide a compliment or make a claim? Do you need a travel certificate?
We're here to help.
This form is not intended to assist you with your travel plans or future bookings.
If you are due to travel soon and need help with a booking, Please contact us here.
Delayed bag
Aircalin is linked to an international baggage tracing system (World Tracer). This system allows us to locate the majority of delayed baggage.
To track your missing baggage, enter your baggage declaration reference (10 characters for example NOUSB12345) given at the airport in our search tool below.
Contacts
Our contacts
You need information to prepare your journey easily? You wish to have information concerning your reservation? You wish to contact us to organise your journey on our lines?
Our teams answer your questions at the following address and phone number.
Your personal data
Would you like to access or modify your personal data?
With its Privacy Policy, Aircalin makes every effort to guarantee the protection of your personal data, some of which are necessary to obtain an airline ticket.
